Share: Linkedin-in Twitter Facebook-f Envelope “MY ROLE IS TO UNDERSTAND CANDIDATES INNATELY.” – Abby Chambers Abby Chambers, a Bachelor of Commerce graduate from Monash University, joined the Frazer Tremble Executive team 3-months ago, reinforcing her passion for people and networking. During that time, she has fully emersed herself in all things Projects, Process Improvement and … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Many large and small companies do not take the time to talk to customers directly. Here at Frazer Tremble, we don’t just recruit in Customer Experience (CX); it’s woven into our DNA. We understand how critical Voice of the Customer (VoC) is in helping businesses realise who they are selling … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Effective recruitment is a two-way street. As much as you’re looking for a strong candidate who fits seamlessly into your company, these candidates seek organisations that fulfil their own goals and match their values. Nearly four out of five job applicants believe that the candidate experience is a reliable indicator … Read more
What is the STAR Technique? Every day, we have the privilege of interviewing candidates. Regardless of their level of experience, one consistent observation stands out: candidates often face difficulties when it comes to answering behavioural-based questions. Interviewers love to ask behavioural questions because it links back to the old saying: “Past behaviour is the best … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Collecting and analysing customer feedback, typically via some form of survey, is at the core of most customer experience initiatives. Survey fatigue, where customers become bored, frustrated or annoyed at filling out surveys has become a major issue, however. It can impact accuracy as well as the level of insight … Read more
Share: Linkedin-in Twitter Facebook-f Envelope To have a successful CX team means bringing onboard and engaging the right people in the right roles. Who exactly those right people are, will depend on the organisation, where the team sits under the organisation’s structure and how broadly you scope the function and responsibilities of the CX team. … Read more
Share: Linkedin-in Twitter Facebook-f Envelope What are the benefits of CX, and how does it differentiate from UX, Sales, Marketing and Support Traditionally, organisations have been set up to operate with multiple divisions (aka silo’s), and each division would be responsible for their customer interactions. In its most basic format: Marketing is responsible for building … Read more
Share: Linkedin-in Twitter Facebook-f Envelope No one wants to think they are displaying discrimination in their hiring process. But heres the problem: our brains are doing it for us whether we like it or not! Unconscious Bias is what helps our brain cope with the incomprehensible amount of information we receive every second of the … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Searching for a new job in a normal market can be hard enough, add in a global pandemic and you might be thinking to yourself is it even possible. The short answer is, YES! Yes, the pandemic has created noticeable economic and business uncertainty, and many companies are on a … Read more
Share: Linkedin-in Twitter Facebook-f Envelope As I write this on the 5th April 2020; Australia is now 4 weeks into the COVID-19 Pandemic with businesses still trying to figure out how to set their staff up to working from home, and the biggest question on every commercial executive’s lips is How do we can we … Read more
