• Enjoy the flexibility of remote work (must be based in MLB, ACT, SYD or QLD)
• 6-month fixed-term contract with view to permanent
• Join a global CX SasS business with a team of 70 In Melbourne

The Company:
Join a global Tech leader revolutionising customer experience by empowering public sector engagement! Our innovative platform transforms how governments connect, engage, and serve their communities—delivering the only civic engagement solution of its kind.

By streamlining communication with residents and providing crucial information, we help governments build closer, more impactful relationships with the people they serve—driving meaningful, positive change across the globe.

The Role:
Are you ready to make a real impact?

Reporting to the Vice President of Human Resources, as an HR Business Partner, you'll play a pivotal role in fostering a high-performance culture across the company. You'll take ownership of employee relations, management coaching, and HR projects, while collaborating with the wider HR team to influence company-wide people strategies.

Your expertise will help shape the way we support our teams across all functions, ensuring a thriving work environment where everyone can succeed.

What Success Looks Like:

• Partnering with management and employees to enhance work relationships, tackle performance challenges, resolve employee issues, conduct HR investigations, and drive engagement—helping to reduce turnover and manage terminations and exit interviews.
• Collaborating with leadership teams to align people strategies with overall business goals.
• Coaching managers on all areas of people management, including employee development, disciplinary actions, and terminations, to elevate employee engagement.
• Implementing HR policies and procedures that maximize their effectiveness and generate sustainable solutions to employee challenges.
• Acting as a trusted advisor and HR expert, offering guidance on core HR competencies like labour laws, leave management, and more.

Skills That Make You Stand Out:

• Deep understanding of state and federal HR regulations and procedures.
• Exceptional relationship-building and communication skills, with the ability to deliver outstanding customer service in a fast-paced and dynamic environment.
• Proven ability to manage confidential information with professionalism and discretion.
• Strong commercial acumen and sound judgment in decision-making.
• Ability to effectively communicate across all levels of the organisation.

How to Apply:
Don’t miss this exciting opportunity!

For a confidential discussion, please reach out to Gabrielle Baird, Candidate Experience Coordinator at Frazer Tremble, at 0499 180 852 or  [email protected]. Alternatively, click below to apply.