Senior Process Analyst
Lead operating model and process transformation initiatives, facilitating workshops and designing future-state business processes.
6 Month Contract | Up to $1000 a day | Lean Six Sigma GB or BB | Interviewing NOW!
A growing organisation is undertaking a transformation program focused on improving customer operations, service delivery, business processes, and operational performance across multiple business functions.
About the role
The Senior Business Analyst / Operating Model Analyst will play a key role in supporting transformation initiatives across customer operations, contact centre functions, service operations, and finance process improvement.
Working closely with senior stakeholders, this role will focus on operating model design, current and future state analysis, workshop facilitation, process improvement, KPI development, and executive-level reporting. The successful candidate will be comfortable working autonomously, synthesising complex information, and producing high-quality business artefacts to support decision-making.
Duties/what a day in the life is like…
Click Apply or contact Laura Frazer, Managing Director at [email protected] for a confidential discussion.
- Lead operating model and process improvement initiatives across customer and service operations
- Drive workshops, process mapping, stakeholder engagement, and executive reporting
- 6-month day rate contract with potential extension
A growing organisation is undertaking a transformation program focused on improving customer operations, service delivery, business processes, and operational performance across multiple business functions.
About the role
The Senior Business Analyst / Operating Model Analyst will play a key role in supporting transformation initiatives across customer operations, contact centre functions, service operations, and finance process improvement.
Working closely with senior stakeholders, this role will focus on operating model design, current and future state analysis, workshop facilitation, process improvement, KPI development, and executive-level reporting. The successful candidate will be comfortable working autonomously, synthesising complex information, and producing high-quality business artefacts to support decision-making.
Duties/what a day in the life is like…
- Facilitate workshops and stakeholder discovery sessions
- Develop current state and future state process maps
- Support operating model design and service transformation initiatives
- Analyse business processes and identify improvement opportunities
- Design KPIs, metrics, and performance reporting frameworks
- Conduct root cause analysis using techniques such as SIPOC, Fishbone, 5 Whys, and value stream mapping
- Consolidate operational insights and recommendations for leadership teams
- Develop governance documentation and operating rhythm artefacts
- Prepare executive-ready reports, presentations, and PowerPoint packs
- Support future state design and transformation planning activities
- Proven experience as a Senior Business Analyst within transformation programs
- Experience supporting operating model, service operations, or process improvement initiatives
- Strong current state and future state process mapping capability
- Demonstrated workshop facilitation and stakeholder engagement experience
- Experience producing executive reporting, presentations, and business artefacts
- Exposure to KPI design, performance metrics, and operational reporting
- Lean, Continuous Improvement, Operational Excellence, or Business Improvement experience
- Experience using tools such as Visio, Miro, PowerPoint, and Excel
- Experience working within Agile delivery environments is advantageous
- Opportunity to lead meaningful transformation initiatives across customer and service operations
- High levels of stakeholder engagement and business visibility
- Autonomous role with ownership of key workstreams
- Exposure to operating model design, process improvement, and executive-level decision making
- 6-month contract with potential extension opportunities
Click Apply or contact Laura Frazer, Managing Director at [email protected] for a confidential discussion.
Referral reward: $250
IT & Telecomms > Business Analyst > IT & Telecomms