Service Improvement Lead

Melbourne Contract or Temp

Nicole has consistently demonstrated exceptional performance in her role as a Recruitment Consultant. She has built valuable and cooperative professional relationships, showcasing unwavering dedication and diligence in delivering optimal results for her clients and candidates.With meticulous attention to detail and interpersonal skills, Nicole has mastered establishing close partnerships with clients, thoroughly understanding their requirements, and crafting customised talent solutions that drive innovation and contribute significantly to organisational growth. She loves to positively impact her candidates and connect them with promising career opportunities.Nicole looks forward to enhancing her professional expertise and expanding her knowledge base. She is dedicated to continuous learning and views her new position with Frazer and Tremble as a pivotal step in her ongoing career development.

Recruiter :
Nicole Taylor

Nicole Taylor
  • 24mth FTC | Melbourne CBD | WFH flexibility
  • Collaborative, energetic team that values collaboration & growth
  • Drive an enterprise-wide culture of Continuous Improvement
Do you have a deep passion for understanding customer needs and journeys and connecting them with optimal internal processes?
Our client is seeking a Service Improvement Lead to identify, map and implement process improvement opportunities in one of their most critical business units. The role will work with a cross-functional team to lead and inspire the practice of Continuous Improvement through projects and initiatives that are highly visible at an enterprise-wide level.

The key responsibilities of this role include:
  • Support Service Improvement Manager in enhancing service and process capabilities across DDSE team, providing guidance and training.
  • Lead projects to enhance service delivery models for students, academics, and staff, offering technical mentorship.
  • Advocate for sustainable improvements aligned with university's continuous improvement goals.
  • Manage relationships with senior stakeholders to promote Service Improvement methods and mindset.
  • Utilise a versatile toolkit including Design and Service Improvement methodologies to achieve optimal outcomes.
  • Foster a collaborative environment, empowering staff through mentorship and technical expertise.
About You

To be successful in this role, you will have a process improvement and design toolkit consisting of methods such as Lean, Six Sigma (or similar). You are passionate about Continuous Improvement and love to engage and advocate for these methods across broad stakeholder groups.

Experience facilitating engaging workshops, including training, education, and coaching. Strong verbal and written communication skills. Exhibits a growth mindset through empathy, curiosity, and resilience, with a proven track record of inspiring and developing others.

How to Apply

Click below to apply. Or, for a confidential conversation, please email Nicole Taylor at [email protected]

Referral reward: $250

IT & Telecomms > IT & Telecomms Project Management / Team Lead

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