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Overcoming unconscious bias within Local Government: A City of Banyule Case Study

Overcoming unconscious bias within Local Government: A City of Banyule Case Study

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Whether we like it or not, Unconscious Bias underlies almost every decision we make.

It serves the function of helping humans make snap decisions. But for an organisation which takes inclusivity seriously, it can be a challenge to address and overcome. Particularly when it comes to the hiring of new talent.

The North-eastern City of Banyule is comprised of 18 culturally and socially diverse suburbs. The Banyule City Council is committed to access, equity, participation, and rights for everyone. Principles that empower, foster harmony and increase the wellbeing of an inclusive community.

To further embed this ethos into their workplace practices, Banyule City Council Leaders undertook a training session with the Managing Director of Frazer Tremble Executive, Laura Frazer.

To address the topic of psychological safety at work, Laura conducted a session on “Unconscious Bias – Success is a Combination of Talent & Mindset”.

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Laura Frazer Presenting at Banyule City Council

Why reducing bias was important to the City of Banyule

“Biases are the stories we make up about people before we know who they actually are.”

Verna Myers - Diversity Advocate

For a LGA as diverse as the city of Banyule, overcoming Unconscious Bias can be incredibly beneficial. Not only is it important to create a work environment which reflects the various backgrounds and cultures of the employees within the council. It is also crucial to reflect the wider community of constituents.

There are 120 different languages spoken at home in the City of Banyule. 23% of the population were born overseas (Banyule and Precincts profile 2022).

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bias unconscious bias in recruitment managing unconscious bias unintentional bias examples howard ross everyday bias examples of conscious bias workplace bias examples mitigating unconscious bias examples of affinity bias implicit bias mean everyone has bias counteracting unconscious bias meaning jordan peterson unconscious bias unconscious bias is unconscious bias in the workplace examples affinity bias in the workplace examples of unconscious bias in the workplace implicit unconscious bias implicit bias in the workplace examples implicit bias in hiring unconscious and implicit bias npr unconscious bias common implicit bias subconscious bias meaning common unconscious biases addressing unconscious bias google unconscious bias unconscious implicit bias unconscious bias examples in the workplace counteracting unconscious bias examples almost everyone has unconscious bias emtrain unconscious bias examples of cultural bias in the workplace unconscious bias diversity and inclusion 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bias conscious iat unconscious bias linkedin unconscious bias hbr unconscious bias avoiding unconscious bias in interviewing mitigating bias in the workplace unconscious bias in hiring process unconscious bias jordan peterson ted talk on unconscious bias challenging unconscious bias interrupting unconscious bias uncovering unconscious bias subconscious racial bias avoiding unconscious bias examples of perception bias in the workplace exploring unconscious bias recognizing unconscious bias common workplace biases identifying unconscious bias unconscious bias in leadership implicit bias in advertising reducing unconscious bias diversity and unconscious bias managing bias in the workplace addressing bias in the workplace unlearning implicit bias implicit bias in interviewing eliminating unconscious bias everyday bias by howard ross ted talks live short unconscious bias unconscious bias is not based on prince harry unconscious bias removing bias from recruitment everyone has unconscious bias royal society unconscious bias unconscious bias in social work unconscious and conscious bias unconscious bias linkedin unconscious bias in counselling unconscious bias social work unconscious bias women social bias in the workplace unconscious bias at work examples pwc unconscious bias bias and unconscious bias unconscious bias hbr unconscious gender bias in the workplace the unconscious bias unconscious bias dansk diversity and inclusion unconscious bias unconscious bias affinity implicit bias in hiring process valerie alexander unconscious bias explain unconscious bias examples of unconscious bias in recruitment unconscious bias diversity unconscious bias education cook ross everyday bias unconscious bias google scholar we all have unconscious bias unconscious bias is also known as unconscious bias against women unconscious bias facilitator guide affinity unconscious bias harry unconscious bias unconscious bias nursing cipd unconscious bias unconscious bias police unconscious 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workplace unconscious bias leadership and management recognising unconscious bias examples of unconscious racial bias unconscious bias and recruitment examples of unconscious gender bias unconscious racial bias in healthcare best ted talks on unconscious bias unconscious bias slides unconscious social bias unconscious bias for managers fighting unconscious bias implicit bias and gender unconscious bias at work meaning mitigating unconscious bias in the workplace changing unconscious bias unconscious bias at work google unconscious bias examples workplace unconscious bias pwc unconscious biases are discovering unconscious bias howard j ross everyday bias unconscious bias slideshare unconscious racial bias examples google rework unconscious bias diversity inclusion and unconscious bias unconscious bias prince harry managing unconscious bias facebook tackling unconscious bias in the workplace defeating unconscious bias avoiding unconscious bias at work unconscious bias workplace examples facebook managing unconscious bias shrm implicit bias understanding unconscious bias royal society reducing unconscious bias in the workplace diversity bias in the workplace unconscious bias implicit bias examples implicit gender bias in the workplace unconscious bias for leaders harry bias common unconscious biases in the workplace jerry kang unconscious bias unconscious bias 2020 unconscious racial bias in medicine mindfulness and unconscious bias hidden bias in the workplace new york times unconscious bias workplace implicit bias funny examples of unconscious bias steve robbins unconscious bias understanding bias in the workplace cook ross bias risha grant unconscious bias unconscious bias in hiring practices femi unconscious bias implicit bias examples gender dr steve robbins unconscious bias consciously overcoming unconscious bias cook ross unconscious bias everyday bias ross kathleen nalty unconscious bias
(Source: City of Banyule 2021)

It’s a truly diverse LGA. However one of the challenges of unconscious bias can be the tendency to have hidden preferences for hiring people like ourselves. This can lead to unfair, inaccurate judgements, overlooked talents and even discrimination.

This type of bias is called Affinity Bias. It describes the hiring of the most liked candidate rather than the most suitable candidate.

Laura described Affinity Bias as the hiring of a candidate whom the hiring team would want to have a beer with.

Hire a team you want to do a pub quiz with rather than just going to the pub.”

Workshop activities to reduce Unconscious Bias

Over the course of the training session Laura went in depth into the seven most common types of biases in recruitment. She outlined ways to prevent them from influencing the hiring process to ensure the creation of an inclusive and diverse team.

Banyule city council leaders were informed of Confirmation Bias, Conformity Bias, The Halo Effect, The Horns Effect, Gender Bias, Name Bias and the aforementioned Affinity bias.

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bias unconscious bias in recruitment managing unconscious bias unintentional bias examples howard ross everyday bias examples of conscious bias workplace bias examples mitigating unconscious bias examples of affinity bias implicit bias mean everyone has bias counteracting unconscious bias meaning jordan peterson unconscious bias unconscious bias is unconscious bias in the workplace examples affinity bias in the workplace examples of unconscious bias in the workplace implicit unconscious bias implicit bias in the workplace examples implicit bias in hiring unconscious and implicit bias npr unconscious bias common implicit bias subconscious bias meaning common unconscious biases addressing unconscious bias google unconscious bias unconscious implicit bias unconscious bias examples in the workplace counteracting unconscious bias examples almost everyone has unconscious bias emtrain unconscious bias examples of cultural bias in the workplace unconscious bias diversity and inclusion subconscious prejudice unconscious bias in medicine unconscious bias franklin covey unconscious bias mark murphy microinequities managing unconscious bias unconscious bias in education implicit bias unconscious bias overcoming unconscious bias in the workplace unconscious bias in recruitment examples examples of unconscious bias in everyday life implicit and unconscious bias implicit bias at work implicit bias in workplace unconscious bias in healthcare examples unconscious bias mean implicit bias and unconscious bias combating unconscious bias leader's guide to unconscious bias blind spots unconscious bias overcoming bias in the workplace recognizing implicit bias unconscious bias powerpoint howard ross unconscious bias conscious bias meaning conscious bias in the workplace tackling unconscious bias in hiring practices unconscious bias in nursing examples of unconscious bias in healthcare microsoft unconscious bias conscious bias in the workplace examples paradigm unconscious bias bias conscious iat unconscious bias linkedin unconscious bias hbr unconscious bias avoiding unconscious bias in interviewing mitigating bias in the workplace unconscious bias in hiring process unconscious bias jordan peterson ted talk on unconscious bias challenging unconscious bias interrupting unconscious bias uncovering unconscious bias subconscious racial bias avoiding unconscious bias examples of perception bias in the workplace exploring unconscious bias recognizing unconscious bias common workplace biases identifying unconscious bias unconscious bias in leadership implicit bias in advertising reducing unconscious bias diversity and unconscious bias managing bias in the workplace addressing bias in the workplace unlearning implicit bias implicit bias in interviewing eliminating unconscious bias everyday bias by howard ross ted talks live short unconscious bias unconscious bias is not based on prince harry unconscious bias removing bias from recruitment everyone has unconscious bias royal society unconscious bias unconscious bias in social work unconscious and conscious bias unconscious bias linkedin unconscious bias in counselling unconscious bias social work unconscious bias women social bias in the workplace unconscious bias at work examples pwc unconscious bias bias and unconscious bias unconscious bias hbr unconscious gender bias in the workplace the unconscious bias unconscious bias dansk diversity and inclusion unconscious bias unconscious bias affinity implicit bias in hiring process valerie alexander unconscious bias explain unconscious bias examples of unconscious bias in recruitment unconscious bias diversity unconscious bias education cook ross everyday bias unconscious bias google scholar we all have unconscious bias unconscious bias is also known as unconscious bias against women unconscious bias facilitator guide affinity unconscious bias harry unconscious bias unconscious bias nursing cipd unconscious bias unconscious bias police unconscious bias in tagalog unconscious bias norsk tackling unconscious bias unconscious bias in policing conscious bias and unconscious bias overcoming your own unconscious biases facebook unconscious bias unconscious bias gender examples meaning of affinity bias daniel kahneman unconscious bias addressing unconscious bias in the workplace height bias in the workplace unconscious racial bias meaning leadership bias in the workplace unconscious bias implicit bias unconscious bias leadership unconscious bias stereotype conscious unconscious bias disrupting unconscious bias lean in unconscious bias dr shirley davis unconscious bias positive unconscious bias meaning unconscious bias unconscious bias and implicit bias examples of unconscious bias in design ted unconscious bias examples of unconscious bias at work unconscious bias in teaching unconscious bias ted unconscious bias microsoft conscious and unconscious bias in the workplace unconscious bias hiring process unconscious bias in business bias in diversity understanding bias to unleash potential bias conscious and unconscious competent and cold unconscious bias removing unconscious bias in recruitment unconscious bias to conscious inclusion unconscious bias can teaching unconscious bias measuring unconscious bias unconscious bias stacey gordon catalyst unconscious bias unconscious bias in recruitment and selection work place bias unconscious bias in higher education bias and diversity examples of affinity bias in the workplace implicit bias in business unconscious bias royal society unconscious bias examples at work wat is unconscious bias unconscious bias medicine unconscious bias in social work practice unlearning unconscious bias unconscious cultural bias explain implicit bias unconscious bias in technology attribution bias examples in the workplace grovo unconscious bias removing unconscious bias jennifer eberhardt unconscious bias shrm unconscious bias managing unconscious bias in the workplace bias in a workplace 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workplace unconscious bias leadership and management recognising unconscious bias examples of unconscious racial bias unconscious bias and recruitment examples of unconscious gender bias unconscious racial bias in healthcare best ted talks on unconscious bias unconscious bias slides unconscious social bias unconscious bias for managers fighting unconscious bias implicit bias and gender unconscious bias at work meaning mitigating unconscious bias in the workplace changing unconscious bias unconscious bias at work google unconscious bias examples workplace unconscious bias pwc unconscious biases are discovering unconscious bias howard j ross everyday bias unconscious bias slideshare unconscious racial bias examples google rework unconscious bias diversity inclusion and unconscious bias unconscious bias prince harry managing unconscious bias facebook tackling unconscious bias in the workplace defeating unconscious bias avoiding unconscious bias at work unconscious bias workplace examples facebook managing unconscious bias shrm implicit bias understanding unconscious bias royal society reducing unconscious bias in the workplace diversity bias in the workplace unconscious bias implicit bias examples implicit gender bias in the workplace unconscious bias for leaders harry bias common unconscious biases in the workplace jerry kang unconscious bias unconscious bias 2020 unconscious racial bias in medicine mindfulness and unconscious bias hidden bias in the workplace new york times unconscious bias workplace implicit bias funny examples of unconscious bias steve robbins unconscious bias understanding bias in the workplace cook ross bias risha grant unconscious bias unconscious bias in hiring practices femi unconscious bias implicit bias examples gender dr steve robbins unconscious bias consciously overcoming unconscious bias cook ross unconscious bias everyday bias ross kathleen nalty unconscious bias
Laura Frazer leads an activity at the Banyule City Council

You can read in depth about the symptoms and solutions for each of these forms of bias in our blog post: The 7 most common types of unconscious bias. Or you can download our white paper on Unconscious Bias here.

Throughout the training session Laura challenged the audience to address their own biases. She posed self-reflective questions as well as workshop activities such as the circle of trust and the Implicit Association Test. A quiz developed by Harvard University designed to highlight hidden biases.

Implicit Association Test, iat racism test, Harvard, implicit racial bias test,
Source: PBS

The purpose of these activities was to create a greater sense of self-awareness within the leaders at Banyule City Council. Bringing attention to any of their own biases which they may have.

The overarching message throughout the session was that we all have biases. Becoming aware of how they influence our decision making is an important step towards reducing their negative influence upon the workplace.

Busting Recruitment Myths

The training session also tackled some big misconceptions and commonly held views about the traditional hiring process.

Laura lifted the lid on phrases such as “a culture fit” and “Gut feelings”. This highlighted the ways in which they contribute to unconscious bias within the hiring process.

“If you’ve ever used “culture fit” when deciding who to hire, you’ve likely fallen prey to affinity bias.”

Frazer Tremble | affinity bias
Credit: bakhtiar_zein

The Leaders at Banyule City Council were instead advised to look for a ‘culture add’ rather than a ‘culture fit’. 

To avoid the effects of affinity bias, the hiring team at Banyule city council were suggested to make a list of traits which they share with the candidate. 

By bringing their similarities to their attention, they are better able to differentiate between the attributes that may cloud judgement and the concrete skills of the candidates.

A ‘gut feeling’ can have a powerful impact upon a candidate’s chances of being hired. It can be a positive or negative association for the candidate. 

Generally it is triggered by superficial or insignificant details which won’t impact their ability to do the job.

These positive and negative ‘gut feelings’ are also known in official terminology as the “Horns and Halo effect”.

As you’ve probably already assumed a halo effect is where details such as the candidate’s looks, school education or affluence give them a positive aura in the eyes of the hirer.

On the other end of the spectrum, the horns effect (triggered by below average looks, weird smells, style of dress etc.) can negatively impact the candidate’s disposition to the hirer.

How Frazer Tremble breaks the cycle of unconscious bias in recruitment.

Banyule city council + Banyule + Local Council + Melbourne + Bias Training +
Leaders from The Banyule City Council participating in Unconscious Bias Training

Frazer tremble is a full-service talent consultancy. Its recruitment processes have been built around the cutting edge of recruitment technology, with a major focus on reducing unconscious bias throughout the hiring process while securing the talent which businesses need to take them to the next level.

There are several techniques which FT executive utilises to achieve this.

Ft Executive reduces the influence of the Halo effect by not asking for degrees or years of experience in their Job Ads.

Video technology is used throughout the interview process, allowing multiple stakeholders to give feedback on candidates independently. Reducing the effects of conformity bias during the feedback stage.

Candidates are also anonymised using a CV formatting tool. Allowing us to find the right person for the job based on concrete skills and experience.

Moving into the Future with The City of Banyule

Following the training session, the city of Banyule continues its commitment to access equity, participation and rights for everyone within their diverse community.

With the information from the Unconscious Bias Seminar, Leaders from the City of Banyule will be able to conduct their hiring process with greater confidence that they are building an inclusive team which can benefit the whole community.

Click here to download our unconscious bias whitepaper

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