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24/25 Transformation, Tech & Customer Experience Talent Report

Gain insights on emerging trends, key challenges, and talent dynamics that are shaping the future of hiring

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The report includes...

  • Salary guides for CX and tech

  • How to manage hiring challenges in 2025

  • Factors influencing job changes

  • Top trends shaping the next five years

  • Benefits employees are looking for

  • Biggest challenges being felt by these industries

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Frazer Tremble | Screenshot 2024 10 07 at 3.20.13 PM

Report Demographics

Survey participants work in consulting (18%), finance (14%), government (13%), education, healthcare, and utilities. 45% of respondents are working in organisations of over 1,000 employees, while 14% are from small businesses.

33% are in senior management, 31% in middle management, and 9% in executive roles. Most hold permanent roles (61%), while 28% are contractors. Salaries for permanent employees show 16% earning between $150,000 and $175,000, while 30% of contractors earn daily rates of $1,000-$1,250.

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