CX should be a top priority! Customer Experience (CX) is shaping a customer’s journey within an organisation, covering all interactions, both direct and indirect. Organisations that prioritise the emotional needs of their customers in their CX strategies build stronger relationships. According to Forrester, around 75% of business and technology leaders globally consider customer experience a … Read more
Share: Linkedin-in Twitter Facebook-f Envelope “MY ROLE IS TO UNDERSTAND CANDIDATES INNATELY.” – Abby Chambers Abby Chambers, a Bachelor of Commerce graduate from Monash University, joined the Frazer Tremble Executive team 3-months ago, reinforcing her passion for people and networking. During that time, she has fully emersed herself in all things Projects, Process Improvement and … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Many large and small companies do not take the time to talk to customers directly. Here at Frazer Tremble, we don’t just recruit in Customer Experience (CX); it’s woven into our DNA. We understand how critical Voice of the Customer (VoC) is in helping businesses realise who they are selling … Read more
Share: Linkedin-in Twitter Facebook-f Envelope Effective recruitment is a two-way street. As much as you’re looking for a strong candidate who fits seamlessly into your company, these candidates seek organisations that fulfil their own goals and match their values. Nearly four out of five job applicants believe that the candidate experience is a reliable indicator … Read more
Share: Linkedin-in Twitter Facebook-f Envelope To have a successful CX team means bringing onboard and engaging the right people in the right roles. Who exactly those right people are, will depend on the organisation, where the team sits under the organisation’s structure and how broadly you scope the function and responsibilities of the CX team. … Read more
Share: Linkedin-in Twitter Facebook-f Envelope What are the benefits of CX, and how does it differentiate from UX, Sales, Marketing and Support Traditionally, organisations have been set up to operate with multiple divisions (aka silo’s), and each division would be responsible for their customer interactions. In its most basic format: Marketing is responsible for building … Read more
